- Maven Collection will only accept returns within 10 days of order delivery.
- All merchandise returned must be unworn, unused, with price tags still intact.
- Items on SALE or purchases made using a discount code of 20% or greater may only be returned for store credit.
- Custom orders or made-to-order pieces are non refundable.
- Maven Collection has the right to deny credit if the merchandise returned does not meet our return policy requirements.
To return or exchange an item please email email@example.com to let us know of your return. The customer is responsible for the shipping costs of the return. Shipping charges are not refundable and will be deducted from your refund.
NATURE OF HANDMADE/VINTAGE ITEMS:
- Because of the nature of handmade items, no item is identical or 'perfect'. There are imperfections that we feel add character to each piece. If you feel an item is defected, please email firstname.lastname@example.org. If we determine the issue is not a defect but a normal variance in design or construction, you are still more than welcome to return it for a refund or exchange.
- When an item is 'Vintage', that means they are at least 20+ years old. They were most likely previously owned. We do, however, only choose items that are still in excellent condition.
- All vintage pieces have been dry cleaned before they are shipped out.